Refund policy

Last Updated: August 24, 2026

At Lodobaby, we want customers to have a clear and straightforward return and refund experience. This Refund Policy explains how returns, refunds, replacements, and return shipping costs are handled for purchases made through our website.

1. Return Window

You may request a return within 30 days of receiving your item.

The 30-day return period begins on the date your order is delivered according to the carrier’s delivery record.

Return requests submitted more than 30 days after the delivery date are not eligible for return, except where required by applicable law.

2. Return Eligibility

To be eligible for a return, the item must meet the following requirements:

  • The item must be unused and in the same condition as received.
  • The item must include original packaging, tags, labels, and accessories included with the product.
  • A valid proof of purchase, such as an order confirmation or receipt, is required.

Non-Returnable Items

Items clearly marked as “Non-Returnable” on the product page or at the time of purchase are not eligible for return.

This restriction does not affect your rights regarding items that arrive defective, damaged, or incorrect.

3. How to Start a Return

To request a return, please contact us at:

Email: hello@lodobaby.com

Please include:

  • Your order number
  • The item you would like to return
  • The reason for the return

Our customer support team will review your return request within 1–2 business days.

If your return request meets the requirements of this policy, we will provide return instructions, including the designated return address.

Please do not send items back before receiving return instructions from our customer support team.

Returns must be sent to the designated return address provided in our return instructions. Returns sent to an incorrect address will not be processed as an authorized return.

The designated return address may be different from our business contact address. Please use only the return address provided in your return instructions.

4. Customer Remorse Returns

Customer Remorse returns include situations such as:

  • Ordering the wrong item
  • Changing your mind
  • Selecting the wrong size, color, or style
  • No longer needing the item

For Customer Remorse returns, customers are responsible for return shipping costs.

Original shipping charges are non-refundable for Customer Remorse returns, except where required by applicable law.

We do not charge a restocking fee.

For returned items with a value over $75, we recommend using a trackable shipping service or purchasing shipping insurance. Lodobaby is not responsible for return packages lost during transit before they are delivered to the designated return address.

5. Defective, Damaged, or Incorrect Items

Please inspect your order after delivery.

If your item arrives defective, damaged, or incorrect, please contact us within 7 days of delivery at:

Email: hello@lodobaby.com

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos showing the defect, damage, or incorrect item

After reviewing the information provided, Lodobaby will confirm the issue and provide a replacement or refund.

If the item must be returned due to being defective, damaged, or incorrect, Lodobaby will cover the return shipping cost.

6. Refunds

Once your returned item is received and inspected, we will send an email confirming the status of your refund.

If the return meets the requirements of this policy, the refund will be issued to the original payment method within 3–7 business days after the return is inspected.

Your bank, credit card provider, or payment provider may require additional processing time before the refund appears in your account.

Items that meet the return requirements will be refunded to the original payment method.

Items that do not meet the return eligibility requirements are not eligible for a refund, except where required by applicable law.

7. Late or Missing Refunds

If your refund has been confirmed but has not appeared in your account, please:

  • Check your bank or payment account
  • Contact your credit card provider or payment provider

If you have completed these steps and still have not received your refund, please contact us:

Email: hello@lodobaby.com

8. Exchanges and Replacements

We provide replacements for eligible items that arrive defective, damaged, or incorrect.

For Customer Remorse returns, we do not provide direct exchanges.

The fastest way to obtain a different item, size, color, or style is to return the eligible item you received. Once your return has been processed, you may place a new order for the item you prefer.

9. Contact Information

If you have questions about returns, refunds, replacements, or return shipping, please contact us:

Business Name: Lodobaby

Website: www.lodobaby.com

Email: hello@lodobaby.com

Phone: +1 772-239-6401

Business Address:
8487 SE Sharon St
Hobe Sound, FL 33455
United States

Customer Service Hours:
Monday – Saturday: 9:00 AM – 6:00 PM ET

Sunday and U.S. Public Holidays: Closed